These terms of sale govern all sales made on the website valnierhome.com, operated by Valnier. By placing an order, you accept these terms of sale.
Our products (outdoor wall lights, column lights, and garden and path lights) are described and presented as accurately as possible. Photos and descriptions are provided for guidance: colours and finishes may look slightly different depending on your screen.
Prices are shown in pounds sterling (GBP) and include VAT. Delivery is free. Valnier may change its prices at any time; the price that applies is the one shown when your order is confirmed.
Your order is confirmed once you have accepted these terms of sale and your payment has been confirmed. You then receive a confirmation email summarising your order. Valnier may refuse or cancel an order in case of a dispute, suspected fraud or if a product is unavailable; in that case, you are refunded in full.
Payment is made online through a secure, encrypted (SSL) connection, by card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay or Klarna. Your payment is taken when your order is confirmed. We never store your full card details on our servers.
Delivery terms, areas and times (free delivery, 2 working days processing, 3 working days transit, 5 working days in total within the United Kingdom) are set out in our Shipping Policy.
You have a legal right to cancel within 14 days, extended to 30 days by Valnier. Return shipping costs are paid by the customer, with no restocking fee. Full conditions are set out in our Refund Policy.
All our products are covered by your statutory rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described. In addition to these rights, Valnier offers a 30-day commercial guarantee on all purchases.
Our products must be used for their intended purpose and in line with the regulations in force. As electrical products, our lights must be installed by a qualified electrician, following the instructions supplied. Valnier is not responsible for damage caused by incorrect installation or misuse. Nothing in these terms limits our liability where the law does not allow it, in particular for death or personal injury caused by our negligence.
All content on this website (texts, images, logo, brand) is protected and remains the exclusive property of Valnier. Any reproduction without permission is prohibited.
How we process your data is described in our Privacy Policy, in line with the UK GDPR and the Data Protection Act 2018.
These terms of sale are governed by the laws of England and Wales. If you have a complaint, please contact us first: we will always look for an amicable solution. If no agreement is reached, the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
A question before or after your order? Our team, based in England, is here to help:
We aim to reply to every request within 24 working hours.
