At Valnier, we do everything we can to make sure your order reaches you quickly, in perfect condition and with full transparency. Below are the full details of our delivery terms.
Delivery is completely free on all orders, with no minimum spend. No delivery charge will be added at checkout.
We currently deliver within the United Kingdom only. International delivery is not available at the moment.
The order cut-off time is midnight (00:00, UK time).
Your order is prepared within 2 working days (Monday to Saturday, excluding Sundays and bank holidays). This is the time needed to check, pack and hand your order over to the carrier.
Once your parcel has been handed over to the carrier, delivery takes 3 working days (Monday to Saturday) to all destinations in the United Kingdom.
Adding processing and transit together, the estimated total delivery time is 5 working days from the confirmation of your order.
| Step | Time |
|---|---|
| Order cut-off time | Midnight (00:00, UK time) |
| Processing | 2 working days |
| Transit | 3 working days |
| Estimated total | 5 working days |
Orders are not prepared or dispatched on Sundays or bank holidays. An order placed on a Sunday or a bank holiday is processed from the next working day.
Your parcels are entrusted to trusted partner carriers and delivered to your home address.
You receive a confirmation email as soon as your order is confirmed, then a second email with a tracking number as soon as it is dispatched. This number lets you follow your parcel in real time until it is delivered. You can also track your order on our order tracking page.
Please check that your address is correct when you place your order. If an incorrect or incomplete address leads to a return or a failed delivery, contact us as soon as possible: we will help you have the parcel sent again once it has come back to us.
If your parcel is several working days later than the estimated delivery time, first check the tracking, then contact us. We will immediately open an investigation with the carrier and find a solution: we will send your order again or refund you.
If your parcel arrives damaged, refuse it if possible, or take photos on delivery. If your parcel is lost or damaged, contact us at contact@valnierhome.com and we will offer you a replacement or a refund.
You have 30 days to return an item. Full details are available in our Refund Policy.
A question before or after your order? Our team, based in England, is here to help:
We aim to reply to every request within 24 working hours.
