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Privacy policy

This privacy policy explains how Valnier (valnierhome.com) collects, uses, stores and protects your personal data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data controller

The data controller is Valnier, 96 Regent Street, Cambridge, CB2 1AW, England. For any question about your data: contact@valnierhome.com.

2. Data we collect

We collect the data you give us and the data needed for the website to work properly:

  • Identity and contact details: first name, last name, email address, phone number.
  • Delivery and billing: postal address.
  • Orders: order history and details.
  • Payment data: handled directly by our secure payment providers; we never store your full card details.
  • Browsing data: cookies, IP address, pages visited.

3. Why we use your data, and our legal basis

  • To process and deliver your orders (performance of a contract).
  • To provide customer service and follow-up (performance of a contract).
  • To meet our legal and accounting obligations (legal obligation).
  • To send you our news and offers, with your consent (consent).
  • To improve the website and measure its audience (legitimate interests, or consent for non-essential cookies).

4. Who we share your data with

Your data is only shared with the service providers we strictly need: our website host, carriers, payment providers and email marketing tools. We never sell your data to third parties.

5. How long we keep your data

We keep your data for as long as needed for the purpose it was collected for: the length of our business relationship, then archiving in line with legal requirements (in particular 10 years for accounting records). Marketing data is kept until you withdraw your consent.

6. Your rights

Under the UK GDPR, you have the right to access, correct and delete your data, to object to or restrict its use, and to data portability. To exercise these rights, email us at contact@valnierhome.com. You can also make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies needed for it to work, as well as audience measurement and personalisation cookies. You can accept, refuse or manage non-essential cookies at any time through the cookie banner and your browser settings.

8. Security

We use appropriate technical and organisational measures (encrypted connection, restricted access) to protect your data against unauthorised access, alteration or disclosure.

Customer service

A question before or after your order? Our team, based in England, is here to help:

We aim to reply to every request within 24 working hours.