At Valnier, your satisfaction is our priority. If an item is not right for you, you benefit from clear and fair return conditions, set out below.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason and without paying any penalty.
On top of your legal right, we give you an extended period of 30 days from delivery to change your mind and request a return.
To be accepted, items must be returned new and unused, in their complete original packaging, with all accessories, instructions, cables and labels. A product that has visibly been used, is damaged, incomplete or returned without its original packaging cannot be accepted or refunded.
Returns are made by post, with the carrier of your choice. We strongly recommend a tracked service (with a tracking number), as it is your only proof of postage in case of a dispute. Returns cannot be dropped off in person.
Return shipping costs are paid by the customer. No prepaid return label is provided: you pay for postage yourself and choose your shipping method.
No restocking fee is charged. You only pay the cost of sending the parcel back to our warehouse.
Once your return has been received and checked, your refund is issued within 7 days. The refund is made to the payment method used for your order (card, PayPal, Klarna, etc.). The time it then takes to appear on your account depends on your bank.
If you receive an item that is faulty, damaged or not what you ordered, contact us within 30 days of delivery with photos. In that case, we cover the return costs and offer you a replacement, a refund or an exchange. This does not affect your statutory rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described.
Would you like a different model? The simplest way is to return the item for a refund and place a new order, so the product you want is still available.
You can cancel your order by email within 24 hours of placing it. After that, please follow the return procedure above.
A question before or after your order? Our team, based in England, is here to help:
We aim to reply to every request within 24 working hours.
