Welcome to the Frequently Asked Questions page of Valnier. We are here to answer your questions and make sure you have the best possible shopping experience. If you need any further help, please do not hesitate to contact us.
Here are our estimated delivery times:
For more details, please see our Shipping Policy.
Yes, delivery is free on all orders to the United Kingdom. For more information, please see our Shipping Policy.
Valnier is a company based in England, offering a selection of carefully chosen quality products, with delivery available across the United Kingdom.
If you receive a faulty, damaged or incorrect item, contact us within 30 days of delivery with photos. We cover the return costs and offer you a replacement, a refund or an exchange. For more information, please see our Refund Policy.
Yes, you can cancel an order within 24 hours of placing it. To cancel within this time, please contact our customer service team.
We have a simple, hassle-free return process. For full details, please see our Refund Policy.
Once we have received and checked your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 days. For more details, please see our Refund Policy.
Yes, we offer a 30-day guarantee on all purchases, in addition to your statutory rights. For more information, please see our Refund Policy.
You can contact our customer service team through our Contact us page or by email at contact@valnierhome.com.
No, we currently deliver within the United Kingdom only.
We are an online-only shop, which allows us to offer the best prices and a wider selection of products.
Yes, we accept large orders. Please contact our customer service team for more information.
For detailed information about exchanges, please see our Refund Policy.
You can track your order on our order tracking page.
